Terms & conditions

theORQL Terms of Service

Plain-English Summary

These Terms apply to theORQL’s VS Code extension, Chrome/browser surface, and backend services.
You must be 18+ and have a verified email to use the Service.
You keep ownership of what you submit; we process it (and store encrypted conversation history) to provide the Service.
AI outputs can be wrong; you must review and test before using them.

Effective Date: January 28, 2026

Last Updated: January 28, 2026

Not legal advice: This document is provided for general informational purposes and is not legal advice. Have qualified counsel review it before publishing.

1) Agreement; who we are

These Terms of Service (“Terms”) are a binding agreement between you and theORQL Intelligence Inc. (“theORQL,” “we,” “us,” “our”), a British Columbia, Canada corporation.

By installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2) Definitions

“Account” means your theORQL user account.
“Browser Surface” means theORQL’s Chrome/browser-based components and any related web application.
“Conversation History” means stored records of your interactions with the Service (which may include Inputs and Outputs).
“Extension” means theORQL’s VS Code extension and related local components.
“Inputs” means any prompts, text, code snippets, file contents, error traces, instructions, metadata, or other content you submit, upload, transmit, or otherwise make available to the Service.
“Outputs” means any response, suggestion, analysis, explanation, or other results generated and returned by the Service in response to Inputs.
“Service” means theORQL’s products and services, including the Extension, Browser Surface, websites, and backend services/APIs.
“Subscription” means a paid plan with recurring fees (if you purchase one).
“Telemetry” means limited technical and usage data generated by your use of the Service (described further in the Privacy Policy).

3) Eligibility; verified email

You must be at least 18 years old to use the Service.

You must register with an email address and complete email verification. We may restrict, suspend, or terminate Accounts that are unverified or that appear fraudulent or abusive.

4) Account security

You are responsible for all activity under your Account and for keeping credentials confidential.

You are responsible for protecting any API keys, tokens, credentials, and secrets you use with the Service, and for avoiding submission of secrets in Inputs.

If you believe your Account has been compromised, contact us at hello@theorql.com.

5) Acceptable use

You agree not to (and not to attempt to):

Break the law or violate others’ rights (including intellectual property, privacy, confidentiality, or trade secrets).
Upload or transmit malware, exploit payloads, or instructions intended to enable wrongdoing or unauthorized access.
Interfere with, disrupt, probe, scan, or test the vulnerability of the Service, or bypass security/access controls.
Reverse engineer, decompile, or attempt to derive source code or underlying components of the Service, except where prohibited by law.
Scrape, crawl, harvest, bulk extract, or systematically collect Outputs or other data from the Service except through permitted interfaces.
Use the Service to build, train, evaluate, or improve competing models/services through extraction, prompt harvesting, or systematic collection of Outputs.
Submit highly sensitive or regulated data (e.g., payment card data, government IDs, regulated health data) unless we explicitly agree in writing.

6) AI outputs; your responsibility

Outputs may be inaccurate, incomplete, insecure, or unsuitable for your use case. You are responsible for reviewing, testing, and validating Outputs before using them, including evaluating security, correctness, and license compliance.

Outputs are not professional advice (including legal, security, compliance, or financial advice).

Outputs may be similar to content generated for other users. We do not guarantee that Outputs are unique.

7) Your content; permissions we need

7.1 You retain ownership

You retain your rights in Inputs.

7.2 License to operate the Service

You grant us a limited, worldwide, non-exclusive license to host, transmit, store (including storing encrypted Conversation History), process, reproduce, and create derivative works of Inputs solely to provide, maintain, and secure the Service, including:

generating Outputs from Inputs,
storing and displaying Conversation History,
preventing abuse and enforcing these Terms, and
complying with law.

7.3 Outputs

To the extent we have any rights in Outputs, we assign to you our rights in those Outputs so you can use them, subject to these Terms and applicable law. This does not grant you any rights in the Service, our software, or our underlying systems.

7.4 You are responsible for Inputs

You represent and warrant that you have all rights needed to submit Inputs and grant the license above.

8) Third-party model providers; backend routing

The Service may use third-party AI/model providers (which may include OpenAI, Anthropic, Google, open-source models via Google Vertex, and/or OpenRouter).

When you use AI features, some Inputs (and derived prompt content) may be sent to such providers to generate Outputs.

Even if you supply your own model API key, requests still go through our backend because we perform final prompt building and orchestration.

9) Fees; subscriptions; no refunds

If you purchase a Subscription, you authorize recurring charges until you cancel.

Plan details, pricing, and any usage limits are described on our pricing page (currently available at https://theorql.com/en/pricing) and/or at checkout. theorql

No refunds: Except as required by law, all fees are non-refundable, and we do not provide refunds or credits for partial subscription periods, unused usage, downgrades, or cancellations.

We may suspend or terminate access for non-payment.

10) Suspension; termination

We may suspend or terminate your access (in whole or in part) immediately if we reasonably believe:

you violated these Terms,
your use poses a security risk or could harm the Service or others, or
we must do so to comply with law.

You may stop using the Service at any time.

11) Disclaimers

THE SERVICE AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee uninterrupted operation, error-free performance, or that Outputs will meet your requirements.

12) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13) Indemnity

You will indemnify and hold harmless theORQL Intelligence Inc. from third-party claims arising from your Inputs, your use of the Service, or your violation of these Terms or applicable law.

14) Governing law; venue

These Terms are governed by the laws of British Columbia and applicable federal laws of Canada, excluding conflict-of-law rules.

You and we agree to exclusive jurisdiction and venue in the courts located in Vancouver, British Columbia, unless prohibited by applicable consumer-protection law.

15) Changes

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (for example, by posting on our website or providing an in-product notice). Continued use after the effective date means you accept the updated Terms.

16) Contact

theORQL Intelligence Inc.

Suite 800 - 999 W Broadway, Vancouver, BC, V5Z 1K5

Support: hello@theorql.com

Legal: corp@theorql.com